Abstract: In the context of technological development, one of the main issues concerns the efficiency of dispute resolution mechanisms, both temporally and financially. The paper aims, first of all, to present the evolution of online dispute resolution and the way in which the platforms offer this type of service. Subsequently, we analyze the limits determined by the involvement of technology in online dispute resolution, taking into account the specificity of the license agreements in international trade. In this regard, the last part. highlights particular aspects of the procedure, taking into account four elements: choosing the platform, choosing the mediator, rules of procedure, as well as the legal nature of the solution resulting from online mediation.
Keywords: Online dispute resolution; technology; online mediation; license agreement.