Abstract: The presentation aims to answer the following question: what would be the optimal solutions that should be implemented in our country to make the activity of agencies more efficient in the context of the need to provide public services of increasingly high complexity and quality? Based on the experiences of other states, the historical context and the current social developments, we will identify possible solutions, but we will also take into account the expectations of the citizens in relation to the reform in this sector.
Keywords: agency, reform, central public administration
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